McDonald’s has upgraded its end-user IT support services with Unisys across Australia, New Zealand and the South Pacific.
The five-year contracts have an estimated combined value of approximately $30 million.
As part of the partnership, Unisys will provide service desk, on-site and remote support services to more than 1,000 company-owned and franchised McDonald’s restaurants.
Unisys will provide its Smart On-Site Services for end-to-end support of technology used in the McDonald’s restaurants, including point of sale devices, back-office PC equipment, peripherals, wireless networks, customer order display units and cameras.
Henry Shiner, McDonald’s CIO for the Australia, New Zealand and South Pacific region, said reliable in-store technology is critical to provide quality customer service.
“Our goal is to enable franchisees and restaurant managers to run their business so they can deliver the convenient, dependable and consistent service our customers expect whenever they walk into one of our restaurants,” he said.
Providing 24/7 coverage, the central Unisys service desk will be located in Wellington, New Zealand, with business continuity failover based in Brisbane, Australia.
“We chose Unisys because we need a partner who can leverage a delivery capability to provide field service support across a widespread geographic region, with the systems and rigorous processes to enable consistent, visible performance against agreed and flexible service levels,” Shiner said.
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