By Grant Shepherd

ParcelPoint, an Australian parcel pickup service, has released some statistics surrounding online shopping and how bad delivery experiences are turning customers off.

The data shows that 60 per cent of online shoppers are discouraged from buying again from online stores if they have a bad experience.

On a positive note, 82 per cent said they would buy twice as much from retailers if they offered a convenient delivery option.

“We knew that there were almost 50 million missed deliveries in Australia annually, but this survey showed that more than 80 percent of online shoppers have had this experience,” said ParcelPoint, CEO, Adam McArthur.

“Responses from surveyed consumers who claimed frustration with missed deliveries, or with their workplace banning personal deliveries, indicate an even greater problem than we expected.”

Some other findings include:

  • 80 per cent have missed deliveries
  • 50 per cent have issues receiving personal deliveries at work
  • A poor experience discourages 59 per cent from shopping at the same online retailer again
  • 39 per cent of bricks and mortar stores have invonvenient delivery times
  • 85 per cent would use an extended hours parcel collection point
  • 82 per cent would buy more from online retailers offering extended hours collection points