Leading digital solution provider, Zebra Technologies Corporation, has demonstrated a Generative Artificial Intelligence (GenAI) large language model (LLM) running on Zebra handheld mobile computers and tablets without needing connectivity to the cloud. 

This empowers Zebra partners and customers to unlock productivity gains that will shape the future of work across industries from retail to warehouse and logistics, as well as hospitality and healthcare. On-device execution of GenAI LLMs has the potential to empower front-line workers with new capabilities.

On-device AI can offer additional personalisation as well as enhanced privacy and security as data remains on the device. It also drives faster performance and lower costs as GenAI searches on the cloud can be expensive.

Zebra Technologies chief technology officer, Tom Bianculli said, “Zebra’s devices are powerful platforms with cutting-edge software and AI models which we’re driving forward with our partner ecosystem to solve customer challenges and add value. We’re taking GenAI to the mobile edge on-device and applying it to areas such as voice AI, computer vision, and machine vision software powered by deep learning as well as task and workflow software using orchestrated AI.”

Potential use cases for LLMs include improving associate effectiveness by enhancing product and customer service knowledge, acting as an efficient internal communications tool by answering employee queries on things like store policies, collecting and analysing feedback from associates to identify areas of improvement, enhancing productivity, and increasing job satisfaction levels.

LLMs also have the potential to elevate the customer experience by powering personalised shopping assistants that could provide product recommendations, integrating shopping experiences across in-store, online, and mobile platforms as well as potentially enabling fully voice-activated shopping.

Zebra’s TC53/TC58 and TC73/TC78 mobile computers and ET6x Series tablets powered by Qualcomm Technologies – together with Zebra’s asset visibility and intelligent automation solutions – deliver elevated data insight, analysis and recommendations, problem solving, planning and creativity.

Qualcomm Technologies, Inc. senior director of product management, Megha Daga added, “On-device generative AI is unlocking new and enhanced experiences across industries. Qualcomm Technologies’ goal is to drive the transformation of industries, and we are doing that beginning with mobile devices. Zebra’s demonstration is showcasing the type of transformation we aim to achieve.”