The 100% carbon neutral carrier for small business, Sendle, has launched its first ever Returns service to help retailers master the returns experience in three simple steps.

The introduction of the service coincides with growth in online shopping and consequently, customer returns.

Sendle managing director for Australia, Laura Hill says the company has responded to small business customers who believe the returns process can often be challenging and time consuming.

“With our new simple and seamless returns process we hope to solve those common paint points. We launched it early this year as we knew many Australians would be returning unwanted or unsuitable gifts,” she told Retailbiz.

“We know a bad returns experience can crush brand loyalty and stop a customer from ever shopping with that retailer again. Having a flexible returns policy in place will help small businesses retain their customers, keep them happy and ultimately increase their profits.”

So how does it work?

For sellers, the process is simple:

  1. Create a return label from the Sendle dashboard and include it with the contents of the parcel.
  2. A return label can be included with the original order or created on request.
  3. The sender will only be charged if the return label is used by the receiver.

For shoppers, returning a parcel is straightforward

  1. Request a return label from the sender if one hasn’t been included with the order.
  2. Pack and prepare the parcel – attach the label and make sure everything is packed and closed securely, preferably in the original packaging.
  3. Drop off the parcel at one of Sendle’s more than 900 convenient drop off locations around Australia including BP petrol stations, pharmacies and newsagents.