In the third episode of the Retailbiz Podcast, we speak to Eva Ross, chief customer officer at Sendle who explains the impact of the pandemic on the small business community and how the delivery service is supporting them, including the recent launch of a relief package.

She says brands should consider sustainable shipping and packaging as part of their strategy amid growing awareness of environmental concerns in the transport and logistics sector.

Eva also offers her advice on how small businesses can best prepare for the peak sales period such as cutting costs, exploring digital tools and resources, as well as planning well in advance.