Leading returns and reverse logistics platform, Loop is now supporting merchants on Salesforce Commerce Cloud, expanding its footprint beyond Shopify’s ecosystem.

This expansion empowers enterprise merchants operating on Salesforce Commerce Cloud with Loop’s returns management solution, taking out the hassle and burden from customer returns. 

Merchants operating on Salesforce Commerce Cloud gain access to Loop’s returns management software, allowing them to optimise reverse logistics, support profit margins by lowering the cost of returns and delight customers with an exchange-first returns experience. 

With Loop, merchants will benefit from areturns experience enabling simple, streamlined exchanges, customer self-service and a branded, customisable returns portal, optimised operations due to reduced customer support and reverse logistics costs, as well as Loop’s integrations with third-party logistics (3PL) partners, and a platform built to scale with enterprise brands with access to customer experience, support and onboarding teams.

Loop CEO, Jonathan Poma said, “We’re thrilled to bring Loop’s market-leading returns solution to merchants beyond the Shopify ecosystem and begin serving enterprise brands operating on Salesforce Commerce Cloud.

“Brands operating off Shopify have long been asking to utilize the seamless Loop experience that offers ease of use, operational efficiency, and improved cost savings for their team and customers. We’re excited to enter this new phase and deliver the exemplary experience that’s earned Loop the leading position for the world’s most loved brands on Shopify to brands on Salesforce Commerce Cloud.”