Logistics services provider, SEKO has partnered with Australian agnostic parcel collection point, HUBBED, enabling its customers to access HUBBED’s Pick-Up-Drop-Off (PUDO) network offering convenient and cost-effective drop-off returns solutions.
With the SEKO and HUBBED integration, retailers can use the returns portal technology to provide customers with 24/7 and extended-hours retail locations for return drop-offs.
The customer creates a return in SEKO’s returns portal then selects the HUBBED option from the list of service options. The customer then enters their preferred drop-off suburb or postcode and selects from one of HUBBED’s 2,200 locations nationally. Once a preferred location is chosen, customers drop off the return parcel, which is then picked up and transported to SEKO for processing.
SEKO clients include major online retailers such as Showpo, THE ICONIC, and Booktopia. An advantage of HUBBED’s proprietary technology is that it is agnostic, making it easier to integrate with existing carriers, aggregators, marketplaces, and other ecommerce platforms
HUBBED CEO and founder, David McLean said, “Consumers are demanding more convenient, secure, and sustainable return choices. The message for retailers is clear – if you want to enhance customer experience and generate repeat purchases, you must give consumers greater choice and control.
“Hubbed’s partnership with SEKO further enhances the company objective to be an industry leader in environmentally friendly and sustainable practices. The integration will allow for an almost 50% reduction in carbon emissions.”
SEKO general manager, Callan Bryce added, “We are thrilled to partner with HUBBED and provide our advanced technology solution with them. We’re confident that retailers and customers will see that the drop-off returns solution is a much more convenient and cost-effective solution.”