FedEx Express, a subsidiary of FedEx Corp, is enhancing the online shopping experience for its customers with a new automated e-commerce capability in FedEx Ship Manager (FSM).
Helping small businesses and e-commerce merchants manage shipments online for international FedEx shipments, the enhanced FSM creates shipments in a few steps, saving time on manual data entry to generate shipping labels.
Customers in Australia and across 63 countries and territories in AMEA are now able to synchronise their Shopify, BigCommerce, WooCommerce and PrestaShop store with FSM. In addition, FedEx customers can link their e-commerce platform or marketplace with FSM to automatically download order information, create and print labels and sync with electronic trade documents, as well as sync tracking numbers and order status updates.
FedEx Express senior vice president of marketing and customer experience for Asia Pacific, Middle East and Africa, Salil Chari said, “Just as e-tailers strive to provide seamless shopping experiences for their customers, we are focused on a differentiated, more efficient and convenient shipping experience for our e-commerce merchants. With this enhancement, small businesses can enjoy automated e-commerce shipping and use the time saved on more strategic tasks to propel their future growth.”
FedEx Express regional vice president of Australasia, Peter Langley added, “With additional e-commerce features, we are simplifying our customers’ shipping experience and enabling them to shift towards higher product volumes with automated e-commerce shipping.
“The year-end season offers e-tailers, retailers and small businesses opportunities to grow their sales, and we are making it even easier for them by increasing order efficiencies before the busy season hits. We are proud to be at the forefront of driving digital and differentiated solutions to support Australia’s retail community.”
FSM is available to Australian customers for international shipments only.