Jewellery brand, Lovisa has engaged industry cloud company, Infor, to implement Infor Warehouse Management System (WMS) at a new facility in Poland.
With the support of Infor partner SNS, a leading provider of supply chain consultancy and software implementation, Lovisa has taken a significant step forward in improving supply chain operations and delivering exceptional customer service.
The new warehouse in Poland is the first of Lovisa’s multiple facilities worldwide to operate on Infor WMS. Previously, Lovisa had outsourced its operations to 3PLs (third-party logistics) in some countries or relied on basic paper-driven processes like paper picking.
Despite the challenges of a tight timeline of around five months from inception to go-live, the new facility in Poland started operating on the same day as Infor WMS going live, with new staff recruited for the facility. Additionally, zero customisation was allowed, and all business requirements had to be catered for using an out-of-the-box Infor WMS. Overcoming language, time zone, and location barriers, Lovisa’s project team worked with SNS to ensure a successful implementation.
Lovisa head of supply chain, Tyrone Tapusoa said, “The new facility in Poland will allow Lovisa to maximise its operational flexibility allowing an improved service offering for inventory to our store network throughout Europe. The next step is to kick off e-commerce for all European orders from the same location.
“SNS played a critical role in helping us achieve our goals with this project. Their expertise and support have been invaluable in ensuring that the Infor WMS implementation was successful. With their help, we will be able to improve our supply chain operations and deliver exceptional customer service.”
Infor Australia and New Zealand vice president and managing director, Jarrod Kinchington added, “Infor is proud that Lovisa has deployed Infor WMS in record time and in close collaboration with our valued partner SNS.
“The implementation provides Lovisa with critical insights into warehouse operations, including real-time inventory levels and labour performance, and improve the company’s bottom line. Going live at Lovisa’s facility in Poland marks an important milestone in the company’s efforts to enhance its global supply chain capabilities and Infor is thrilled to be part of this exciting journey.”
SNS general manager, Mario Ghosn commented, “We are pleased to have been a part of Lovisa’s successful Infor WMS implementation in their new facility in Poland. Our team worked closely with Lovisa’s project team to overcome challenges and ensure a successful go live. We are proud to have contributed to Lovisa’s global operations and look forward to continued collaboration in the future.”