Australia Post has launched a new next-day delivery service ahead of the peak season. Australia Post Metro, the first new delivery service from Australia Post in recent years, provides eligible retailers and their customers with speed and more certainty when they shop online.
The Australia Post Metro service has launched in metropolitan Melbourne, Sydney, and Brisbane, and is planned to be expanded to new metropolitan geographies over the coming months. At launch, the Australia Post Metro service is being offered to select retailers, with more coming onboard over the coming weeks and months.
The new service is a direct response to changing consumer needs with data suggesting that more than two-thirds (68%) of online shoppers are likely to abandon their shopping cart if they deem the delivery method too slow.
Australia Post group CEO and managing director, Paul Graham said the flexibility and reliability that next-day delivery offered customers was becoming increasingly important, as the desire for fast fulfilment continues to grip consumers.
“We’ve been listening to our customers, and know they expect more certainty, simplicity and speed when ordering online. The Australia Post Metro service raises the bar for customers – prioritising next day delivery in metropolitan areas,” he said.
“We already have some of the country’s largest retailers using the Australia Post Metro service covering the lifestyle, fashion, beauty and FMCG space, with more retailers coming online every month. This new service provides a more agile, flexible delivery option as we head into our busiest time of year.
“To support this new service and ensure we meet the next-day delivery offering we have simplified our back-end systems to quickly identify the Australia Post Metro service orders, prioritising them for next day delivery. We have also been working in tandem with our retailers to ensure their distribution centres are set up to prioritise Australia Post Metro service orders.”
Myer executive general manager of supply chain, Tony Carr welcomed the announcement by Australia Post, which will ensure faster online deliveries for its customers and responds directly to customer feedback in this area.
“We know there is nothing more important than getting products to our customers in the quickest and most effective way, and our partnership with Australia Post, one of the most trusted organisations in the country, will ensure we continue to provide a leading online experience to our customers,” he said.
“The Australia Post Metro service will be welcomed by Myer customers and will be particularly important to shoppers as we head into our busiest trading months of the year in the lead up to Christmas.”