Leading global delivery experience company, Auctane which operates brands such as ShipStation, has acquired the assets of returns management platform, Return Rabbit.

The acquisition will complement Auctane’s portfolio of multi-carrier shipping solutions by equipping ecommerce merchants with an intuitive, adaptable returns management offering. 

Return Rabbit, launched in 2021 and backed by Supply Chain Ventures and Multiverse Investments, has become a leading revenue-focused returns and exchanges management solution for Shopify sellers. Offering full-catalogue exchanges, custom return reasons, and reporting functionality, Return Rabbit provides capabilities that exceed traditional returns management offerings.

Auctane CEO, Albert Ko said, “In today’s ecommerce landscape, virtually every merchant has to grapple with how to handle customer returns, and the stakes are high. The analytics and exchange-focused approach that Return Rabbit brings to the conversation empowers merchants to make smart decisions about this critical part of the delivery experience.” 

Return Rabbit’s enterprise-grade analytics allow small and mid-sized merchants to better understand the reason for returns and offer smart suggestions for exchanges.

Return Rabbit founder and CEO, Gagandeep Singh Suri added, “When we started Return Rabbit, the aim was not just to streamline the returns process for retailers but also to convert the entire process into a positive experience for shoppers, with a relentless focus on increasing revenue retention through increased exchanges and store credits. By joining Auctane, we will gain access to a broader set of global resources and capabilities to apply our expertise and solutions to a global client base.”