Global shipping and mailing company, Pitney Bowes has launched Smart Access Management (SAM), its rebranded digital visitor and contractor management solution in Australia and New Zealand – an evolution of its LobbyTrac solution.

Pitney Bowes chief operating officer for Australia and New Zealand, Joseph Saleh said, “Over the last few years, our visitor and contractor management system has advanced to a comprehensive, sophisticated solution. That’s why we felt it is an opportune time to rebrand LobbyTrac to Smart Access Management or SAM.”

‘Smart’ refers to intelligent software, automation, and ease of use; ‘Access’ includes hybrid working environments; ‘Management’ refers to the ability to centrally control, manage, and oversee access to workplaces.

“Organisations should think of SAM as their digital concierge: managing visitor access in a world of hybrid work. SAM holds the digital keys to all sites and systems, to manage who comes and goes and to ensure those onsite are authorised to be there. As SAM is always connected, organisations have a real-time, data-driven view of people, visitors, and contractors whenever needed,” Saleh added.

SAM offers secure Azure cloud hosting (ISO27001) and total compliance for smarter document management, more reliable centralised data capture, and offline registration during network outages. SAM has wired and wireless connection options with stand-alone kiosk and desk-based devices.

SAM delivers contactless access via QR codes for frequent visitors, staff, and those who pre-register, customisable health and workplace safety screening questions upon sign-in, contractor and casual staff management features including online safety inductions, permit checks and other certifications, and contractor hours management, emergency evacuation reporting, temperature checking with PB TempCheck, as well as SMS/email notifications when a visitor or contractor arrives.

“SAM aims to help businesses easily operate in a hybrid environment while maintaining accurate records of onsite visitors. It provides real-time visibility into access status, vaccination status, total number of people, and compliance prerequisites, providing organisations with enhanced confidence and assurance,” Saleh said.

“With SAM, businesses can minimise health risks, drive increased security, ensure compliance with workplace health and safety regulations, and protect brand integrity by mitigating risks all while maintaining a welcoming visitor experience.”