Home improvement retailer, Mitre 10 New Zealand has selected leading provider of intelligent workforce management and execution solutions, Reflexis Systems to help simplify work, enhance front-line communication, and empower productivity for a frictionless omnichannel customer experience.
Mitre 10 will leverage Reflexis Systems Real-Time Task Manager’s simplified processes, built-in intelligence and intuitive mobile-first interface to increase transparency and communication company-wide.
Mitre 10’s field management team will use the mobile Reflexis Systems Q-Walk solution to streamline the on-site auditing process, enabling more efficient collaboration among team members, allowing them to spend more time with customers.
Mitre 10 chief operating officer, Andrea Scown said the retailer chose Reflexis Systems and Zebra Technologies to support the project due to its world-class Reflexis ONE platform and history of supporting large retailers across the globe.
“We have confidence these advanced software solutions will facilitate superior communication by creating a direct feedback loop between stores and our support centre, particularly around implementation of new initiatives. All of these details will make it easier to do business across the co-operative,” she said.
Reflexis ONE will bolster Mitre 10’s mobility strategy by arming store managers and team members with real-time data via Reflexis Mobility functionality. This will allow the team to update work schedules, assign tasks and address real-time store execution challenges on-the-go.
Reflexis Real-Time Task Manager and Q-Walk will empower Mitre 10 to simplify work throughout the organisation, enabling store associates to elevate the customer experience, according to Zebra Technologies senior vice president and general manager for software solutions, Suresh Menon.
“Our technology will serve as a cornerstone of its modernisation project and further establish Mitre 10 as a leader in the home improvement industry.”