Australian luxury cosmetics brand, Aesop has strengthened its long-term partnership with TeamViewer to establish robust, secure, and traceable controls across endpoints from office workstations and store-based computers to remote workers, tightening security for internal customers and Aesop’s workforce without affecting external customers by recently upgrading to TeamViewer Tensor.

Aesop recognised that an uplift in its security measures was necessary to meet increasingly stringent data regulations and industry standards. Too many staff had access to potentially sensitive systems and data, and many remote staff had not enabled two-factor authentication (2FA). A lack of visibility and auditability in work processes made it challenging to track and manage potential security breaches.

Aesop required a thorough review of its maturity in data security and a comprehensive program to enhance its cybersecurity capabilities. The company recognised that extensive use of Software-as-a-Service (SaaS) solutions across the business posed potential risks if those services weren’t adequately secured.

Aesop head of global support, infrastructure and operations, Gabriel Egan said, “TeamViewer Tensor has a secure solution that addresses all of our needs.”

Having successfully used TeamViewer for over 10 years, the upgrade to TeamViewer Tensor was the most obvious choice with the least disruption to business operations. TeamViewer Tensor is an enterprise remote connectivity platform that provides end-to-end encrypted remote support for computers, mobile devices, servers, machines, and point of sale (POS) devices, ensuring that employees are supported whenever there is a technical issue that needs to be fixed using remote connectivity.

Aesop leveraged TeamViewer Tensor to close its potential security vulnerabilities. The goal was not just compliance, but a broader culture of good governance, risk management, and data security.

“Aesop has a third-party vendor risk mechanism that vets and validates all service providers through a third party, based on criticality levels,” Egan added. “TeamViewer has a high criticality level within our business and the review was conducted based on that. It was evident that TeamViewer Tensor has a secure solution that addresses all of our needs. It lets us enforce multi-factor authentication (MFA) for all users accessing the platform from anywhere, both at a cloud-based and distributed level, without opening the system to the internet.”