Cloud-based voice platform, Aircall has raised US$120 million (A$160 million) in a series D funding round, which will help advance the company’s local and global market leadership in cloud communications ahead of its planned IPO.

The funding round was led by Goldman Sachs Asset Management and joined by most of Aircall’s current investors including DTCP, eFounders, Draper Esprit, Adams Street Partners, NextWorldCap, Gaia, Swisscom Ventures.

The new funding will enable Aircall to invest in its app ecosystem with new integrations from ecommerce, financial services, sales and support; expand globally with new offices in London and Berlin, in addition to deeper investments in North America and Asia Pacific; partner with major telco companies; improve technology with new AI capabilities and additional productivity features for call centres, as well as enhance infrastructure capabilities.

Aircall CEO and co-founder, Olivier Pailhes said since the beginning, the company has helped thousands of companies to enrich their customer experience through voice channels with more empathy than ever in the past year.

“We witnessed an increasing demand for visibility and data about teams and performances. Now that hybrid, on-site or remote teams are likely here to stay, we will continue to work to achieve our vision and empower professionals to have richer conversations,” he said.

“With that in mind, the investment by Goldman Sachs and the renewed trust of our current investors validates this vision.”

Goldman Sachs managing director, Christian Resch said the past 12 months have been a catalyst for Aircall’s cloud-based SaaS communication solution.

“In a hybrid work environment, users are looking to Aircall to provide an easy-to-use experience that is highly integrated into their workflows, making the most out of every customer interaction. We are excited to partner with Aircall as the company looks to accelerate its growth and expand globally,” he said.

Over the past year, Aircall has seen more than 65% total customer growth year-over-year and now has more than 8,500 customers worldwide. With offices in New York, Paris, Madrid and now Sydney, Aircall recently passed 450 employees and plans to recruit more than 260 new employees by the end of 2021.

Founded in 2014, Aircall helps support the communication needs of a flexible workforce and provides customers with more personalised and convenient service by integrating its cloud-based solution into business software from Salesforce, HubSpot, Zendesk, Slack, Intercom and others. This allows businesses to streamline workflows and provide more efficiency with better visibility, data and insights into customer needs and team performance.