Freshworks has announced the launch of its AI-powered Customer Service Suite which brings together self-service bots, agent-led conversational messaging and automated ticketing management in one solution.

Uniting Freshchat, Freshdesk and the company’s generative AI technology, Freddy AI, the Customer Service Suite enables a customer support experience accessible to any company with pricing that scales from small business to global enterprise.

Almost all (94%) of business leaders surveyed in Deloitte’s State of AI in the Enterprise, 5th Edition, agree that AI is critical to success over the next five years. However, more than four in 10 (42%) see implementing AI technologies as a barrier to doing that. Freshworks Customer Service Suite is an easy-to-implement, easy-to-use, and easy-to-scale solution for companies looking to leverage AI.

“At Freshworks, we’ve always been committed to delivering innovative solutions that anticipate the needs of our customers. The new Freshworks Customer Service Suite is firmly rooted in generative AI technology and empowers businesses to automate customer resolutions, supercharge agent productivity and make smart decisions quickly at a price point that every company wants,” Freshworks chief product officer, Prakash Ramamurthy said.

The Freshworks Customer Service Suite follows the June beta launch of Freddy Self Service, Copilot, and Insights, which brought generative AI enhancements to a range of Freshworks products and builds upon Freshworks’ generative AI enhancements released in March.

Using Freshworks’ Freddy AI capabilities with the Customer Service Suite, companies of all sizes can automate and personalise self-service across channels to help customers find answers fast; supercharge agent productivity and collaboration with next-best-action suggestions and streamlined workflows, and leverage actionable insights with recommendations to fix any issues and generate reports using conversational prompts.