A new integrated system launched this week by the Commonwealth Bank will allow businesses such as convenience stores to improve operational efficiency and customer experience.

Commonwealth Bank and Kounta (pronounced ‘counter’) have partnered to add a new point of sale app to CommBank’s EFTPOS tablet, known as Albert, to integrate a range of business, payment and POS processes on a single mobile device.

Businesses using Kounta on Albert can now accept payments, take customer orders, update inventory levels at the same time, from the one device.

As well as offering transaction and POS functions, Kounta on Albert integrates with customer loyalty, accounting, inventory, rostering and payroll applications. No longer will businesses need to use multiple devices to run their day to day operations.

Claire Roberts, executive general manager, local business banking, Commonwealth Bank said: “Kounta on Albert brings together for the first time point of sale, payment and back-end processes on one device with a high-level of security and connectivity. Practically, it means staff can be interacting with customers in a more efficient and personable way because they don’t need to be using multiple systems or devices.”

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This story first appeared in Convenience and Impulse Retailing.