Pizza chain Pizza Hut has selected IT provider FrontRange Solutions to assist them with their IT service management (ITSM) solution.

Pizza Hut will implement FrontRange’s cloud-based ITSM, which has been modelled and built specifically for the cloud environment. With 277 stores throughout Australia alone, Pizza Hut will leverage FrontRange’s ITSM to more effectively manage and support the company’s internal IT department including the implementation and execution of critical IT processes.

“Having previously used a legacy, on-premise Incident Management solution, we recognised the need to introduce a more robust IT Service Management platform, which could offer a complete set of enterprise class ITIL based Service Management capabilities, beyond Incident Management alone,” Ross Portas, field systems analyst – operations, Pizza Hut Australia, said.

Pizza Hut identified the need to introduce a cloud-based IT service management solution so that it could be implemented quickly, across a number of disparate sites throughout Australia. It also wanted a solution that could offer the reliability and scalability to meet the dynamic needs of its growing business.
“Having considered a number of competing ITSM solutions, we felt FrontRange was the right fit for our organisation because it offered the greatest degree of flexibility and extensibility. We feel confident the solution will be able to help us expand the range of services we currently provide to include additional capabilities such as change management, configuration management and service level management, which will ultimately improve a number of strategic processes throughout the business,” Portas said.

FrontRange’s cloud-based application platform is developed with a multi-layered security strategy that provides controls at multiple levels of data storage, access, and transfer. It includes multiple layers of data redundancy and backup processes for comprehensive security and business continuity.

“FrontRange IT Service Management delivers the most comprehensive solution for the distributed enterprise. It provides all the benefits of traditional SaaS-based ITSM applications, while also adding incremental customer benefits, ranging from a complete solutions portfolio and greater customer control, to robust IT best practices and easy-to-use advanced Workflow and Business Rules automation,”  John O’Brien, FrontRange Solutions vice president Asia Pacific, said.