By Aimee Chanthadavong
As part of Myer’s announcement of its full year results for 2010, the company said it hopes to bring a solid platform for growth through investing significantly in technology.
Damian Glass, Myer corporate affairs manager, told Retailbiz that after 25 years of the current point-of-sale (POS) system the company will be deploying a new system to boost the company’s efficiency.
“The decision to bring the change about has been two years in the making and at this point 25 stores are now operating in the system,” he said.
“We hope that by the end of November, 66 of our stores will be running on the new POS system.”
The new POS systems from Fujitsu will be able to improve stock look up at near real time stock availability across all Myer stores, provide automated markdowns and customer recognition.
“The speed of one transaction would be reduced by 30 per cent and this will be particularly beneficial during big selling days such as Boxing Day where transactions will go through simpler and quicker,” Glass said.
In addition, the company will also be reviewing the layout of its POS allocation in each store to improve customer service by making it clearer and quicker to purchase.