By Charles Pauka

The Toll Group has won a contract with one of Australia’s largest online retailers, GraysOnline, continuing its drive into the online retail delivery market.

Toll’s partnership with GraysOnline marks the largest piece of work to date for Toll’s dedicated online parcel delivery service launched last year, Toll Consumer Delivery.

Toll Group managing director Brian Kruger said he was excited to be working with one of Australia’s top online retail and auction companies.

“It’s encouraging to see two industry-leading companies joining forces to improve the online retail experience,” Kruger said.

“We know it is a growth area, so offering the best possible customer delivery experience is crucial if we want to stay ahead. We will work with GraysOnline to improve further, and we hope to announce some more exciting service improvements next year.”

GraysOnline CEO Cameron Poolman said Toll’s ability to service customers across its extensive national network was a major drawcard.

“Toll’s partnering approach, its innovative services and national network is second-to-none, and we believe together we will be able to offer great delivery for our customers,” Poolman said.

The partnership with GraysOnline will also see Grays become a preferred auction partner for Toll.

Kruger said although Toll launched Toll Consumer Delivery last year, it has been providing high-volume express services to individual consumers for nearly a decade. The company also has around 30 per cent of Australia’s B2B express market.

Of the total online B2C market in Australia, Toll currently has around seven per cent, and the work with GraysOnline will grow that significantly when it begins next month.

The contract follows Toll’s recent announcement of construction starting on the largest freight sorting facility in Australia in Sydney, allowing for decades of future growth in the express parcel delivery market.

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