Salesforce will roll out new Slack product innovations that bring powerful AI, automation, and knowledge sharing into its intelligent productivity platform. 

Slack AI is built natively into Slack on its trusted foundation, grounded in a company’s collective knowledge found in Slack, and easy to access in the flow of work. New Slack AI capabilities include:

  • Channel recaps instantly deliver highlights on any channel. Each recap can be used to save time by allowing users to draft status reports from project channels, extract key themes from feedback channels, and more. 
  • Thread summaries enable users to get up to speed on any thread in just one click. They can quickly catch up on discussions, whether going back and forth on next steps, or brainstorming ideas.
  • Search answers help customers get the most out of their conversational data and the context it holds from expertise and experiences across the organisation. Users can simply ask a question and search will return relevant messages, files, and channels, and share an AI-generated summary.

New automation capabilities include an improved Workflow Builder which enables users to connect tools in a few clicks and provides a hub for easier access to workflows. With connectors from companies like Google Workspace, Atlassian, and Asana, users can integrate multiple tools in a single workflow using a few clicks. Workflow Builder also extends to Salesforce Flow for users to customise their Slack workflows with admin-approved Salesforce automations.

The next generation platform makes it easier for developers to build custom Slack apps that integrate internal systems or enable more advanced custom business logic. Slack will take care of hosting, eliminating infrastructure overhead and ensuring data is stored securely in Slack. Developers can extend business logic from custom apps to Workflow Builder, where users can discover and use them in their own automations.

Find and access automation in one placewith a new dedicated hub. Customers can get started with templates, access and explore workflows. They can repurpose automations used by other teams too, easily making a copy of the workflow and customising the rest in Workflow Builder. With Slack lists, customers can manage, track and triage work and manage cross-functional projects in the flow of communication.

Track projects such as developing new products or marketing campaigns. Users can assign owners, update status, and discuss the task details in one place. A dedicated thread for each project item makes it easy to follow the conversation. Manage launches with ease by tracking dependencies and monitoring progress all in Slack. When teammates are mentioned in a list, they will be alerted the same way they receive all Slack activity. Review approvals and requests with the help of Workflow Builder. As requests come in, users can assign them, discuss with the requestor, and close them out when finished.