Australian tyre retailer and mechanical service provider, JAX Tyres & Auto, is expanding its industry-first program offering remote video vehicle checks to NSW customers.

The rollout extension of the JAX Video Vehicle Checks occurs after the successful implementation of the initiative for Melbourne customers in 2020.

While JAX Tyres & Auto continues regular operations as a government-legislated essential service, remote customer service is now available across NSW and Victoria.

“It’s certainly been a strange and stressful time in recent memory, so we understand that many of our customers are seeking support and surety on top of the ease and convenience that our core services provide,” JAX Tyres & Auto CEO and executive director, Steve Grossrieder said.

“The JAX Video Vehicle Checks combine the best capabilities of our digital platform and knowledge of our store teams, so all of our customers regardless of their circumstances can get the expert help they need.”

NSW and Victorian-based drivers can book and access the vehicle checks via the webchat to SMS functionality on JAX Tyres & Auto’s website. Customers will then be connected with a qualified JAX Tyres & Auto technician who will conduct remote visual inspections and provide one-on-one expert mechanical and tyre advice and information.

The JAX Tyres & Auto Road Safety Report 2021 revealed that one in 10 Australian drivers (including 13% of NSW drivers and 8% of VIC drivers) said video and livestreaming calls with mechanical experts to conduct vehicle inspections and tyre checks would be the most convenient method for them to maintain their vehicles.

“We are proud of the warm response and interest that the JAX Video Vehicle Checks received from Victorian customers in lockdown last year and from industry peers both in Australia and abroad.

“Giving our customers peace of mind about vehicle maintenance, especially in the current environment, drives every business decision we make. We remain committed to delivering high-quality, innovative and flexible retail services through new technologies and industry expertise within our franchise network,” Grossrieder continued.