IGA has rolled out its new national grocery delivery service, IGA Shop, which supplements the existing online offer of IGA stores across the country, providing more customers with the opportunity to shop from home and have products from their local IGA delivered to their front door.
The launch follows IGA’s Priority Shop offering, a service that was introduced in response to COVID-19, to provide local grocery deliveries to those in need. Whilst IGA Priority Shop was only available to the elderly, vulnerable or isolated, IGA Shop is available to everyone in the community across Australia.
IGA has selected over 1,800 essential and popular items that are commonly stocked at most stores to choose from, with additional products, features and delivery areas added weekly.
Metcash Food executive general manager for retail channels, Danielle Jenkinson said, “As independent family owned businesses, many IGA stores have been providing online shopping and home delivery services to their local communities for some time. We are thrilled to be able to offer an online service from even more IGA stores across Australia and to further support our local communities.’’
She added: “While we prefer to serve our customers face to face, we’ve developed this online solution because we know some of our local shoppers aren’t able to get out to the shops right now or would prefer to stay away.
“We aren’t yet experts at home delivery, so please bear with us as we iron out any kinks and improve the online shopping experience. It’s definitely not perfect, but we’ve built this solution quickly to ensure that IGA retailers are able to continue to support their local communities as only they know how.”
IGA Shop will see hundreds of independently owned IGA stores across Australia offering a home delivery service. As the stores are local family owned businesses, the range and pricing may vary, and therefore the final cost will be confirmed between the owner and customer.