By Aimee Chanthadavong

Telstra has entered into an agreement with Australia Post to provide the national postal network with machine-to-machine (M2M) tracking technology.

Australia Post will introduce 26,000 hand held scanners across their postal network to improve parcel tracking for its customers.

Australia Post’s executive general Manager for parcel and express services, Richard Umbers, said that Telstra will supply the technology, which will give customers visibility of their parcel as it travels through the Australia Post delivery network.

“Australia Post is able to optimise our technology services to provide world-class parcel tracking,” he said.

“The new scanners move us closer to our goal of 100 per cent scanning and tracking capabilities for parcels, improving the customer experience from end-to-end.

“This investment will support Australia Post’s growth and innovation in the digital world and enhance the quality, reliability and security of our services across Australia.”

As part of the M2M agreement, Telstra will provide Australia Post with a technology framework including a locally based secure cloud service, Managed IP network and Unified Communications. This includes access to the Telstra NextG and NextIP networks, security and Application Assured Networking to support the Digital MailBox platform.

“With the huge surge in online retailers and eCommerce based industries it’s never been more important to have a service of this kind in place. Australia Post is now able to provide an enhanced tracking ability for customers with a more reliable, efficient parcels service,” said Telstra enterprise and government group managing director Paul Geason.

“We have worked very closely with Australia Post and their digital team to leverage our NextIP, NextG networks and M2M technology to deliver superior tracking and monitoring.

“We think this technology will help Australia Post adapt and evolve to meet the demands of consumers well into the future.”