One of Australia’s most progressive pharmacy and optical groups, National Pharmacies, has adopted the SOTI ONE platform across its retail network to enhance mobile operations, reduce IT costs and increase data security to protect patient privacy.

National Pharmacies previously relied on manual and desktop IT infrastructure to address customer transactions, enquiries and manage stock through its retail supply chain. It required a solution that would empower staff, enable mobility, and improve the customer experience.

As a result, National Pharmacies moved from fixed terminals to help automate the stock replenishment process, assist with customer queries, and improve member engagement, through in-house mobile apps.

With more mobile devices being used within the business, remote functionality became a critical feature. National Pharmacies needed to deploy mobile apps remotely and previously struggled with a lack of visibility into their devices in the field.

“Our pharmacies continue to keep pace with emerging mobile technologies, and we are always looking to improve the patient care experience,” National Pharmacies chief technology officer, Joe Polisena said.

“Mobile technologies are considered part of our critical infrastructure in delivering health solutions and SOTI MobiControl provides us with the right tools for the job; verifying each device has the right software updates, right permissions and comprehensive logging to ensure privacy is respected for each patient.”

According to SOTI vice president of sales for Asia Pacific, Michael Dyson, mobility and the Internet of Things (IoT) are having a tremendous impact on the pharmacy and healthcare sectors.

“The challenge, however, is that more devices and more connected things increases security risks and the potential of leaking confidential patient data. In order to provide the high level of data security necessary to protect patients, National Pharmacies is trusting the SOTI MobiControl to secure and manage the vast numbers of endpoints they are deploying to keep patient data secure and private.”

Since working with SOTI, National Pharmacies has experienced IT cost savings and seen a double-digit reduction in the number of help desk tickets logged for mobile devices.

“SOTI was able to provide a full, no cost proof of concept for National Pharmacies on their devices, in their environment, and assist them with all the challenges encountered throughout their deployment with ease,” Dyson said.

“Since implementing SOTI MobiControl, National Pharmacies has seen an immediate impact, with a 10 times ROI saving both time and money across their operations.”