Australian-born food delivery service, Menulog, is creating more than 500 new customer service jobs locally over the next 12 months.
With approximately 350 jobs already created and filled to date, a variety of positions are available, from customer service advisors to team leadership, specialist support roles and management. A further 150 jobs are targeted to fill by mid-2022.
All new customer service employees take part in a bespoke and comprehensive training program before they start their new roles. As for any employee, Menulog will put in place clear career development plans for all new customer service advisors to enable them to build relevant skills and progress within the business.
Employees have access to a range of benefits and will be based in a new state of the art office in the heart of Macquarie Park, fitted out to be a world-class contact centre. Employees begin working from home with plans to operate a hybrid model in the coming months.
“As a company that started in Sydney, we’re proud to be able to create more than 500 new local jobs at a crucial time,” Menulog managing director for Australia and New Zealand, Morten Belling said.
“Not only will new job opportunities be created locally but it will allow us to provide even greater, tailored service to our restaurants and customers. In housing our entire service department will create a greater connection with the broader Menulog business and improve the experience of Menulog restaurants and customers.
“Australia represents the fastest growing market for our parent company, Just Eat Takeaway, as we’ve experienced triple digit order growth year on year. We have strong ambitions to accelerate this upward trend and this additional investment in customer and restaurant service plays an important role in this, as well as supporting the post-pandemic recovery of Australia’s economy.”