Leading travel company, Luxury Escapes has opened its first travel retail concept at Chadstone shopping centre in Melbourne’s south-east, solidifying its commitment to providing customers with the best expertise, product, value and customer service.
Inspired by the belief that planning and booking travel is as important as the trip itself, Luxury Escapes’ new retail concept reinvents the concept of travel retail by offering a best-in-class and unique shopping experience.
Visitors can expect the same luxury travel offers now with face-to-face customer service in an opulent environment that delivers stunning visual displays and interactive customer activations, supported by barista-made coffee and French champagne, as well as six-star bar and VIP events space.
By combining the convenience of an online booking platform with the benefits of a physical retail environment, customers can receive advice, guidance and curated recommendations from a dedicated team of travel experts.
Via the Luxury Escapes exclusive Trip Planner technology, expert travel consultants assist customers in booking every step of their holiday – booking from the full suite of products that Luxury Escapes has to offer including hotels, villas, flights, luxury tours, cruises and experiences. Products can be purchased in-store or online at a later time.
“Luxury Escapes is thrilled to be offering customers such an incredible new retail experience. Our mission is to make the entire travel experience – from the first step of booking to landing back home – the best it can be, and our new retail arm is another step forward in this mission,” Luxury Escapes International CEO, Ben Chan said.
Luxury Escapes Chadstone store is open 9am to 5pm Monday to Wednesday and Saturday, 9am to 7pm Thursday and Friday, and 10am to 6pm on Sunday.