A homegrown in-store self-checkout payment system is set to change the way consumers shop by removing the need to queue and have over-the-counter contact by delivering a seamless self-managed experience.
TAGR is a web-based ‘Scan, Shop and Go’ technology that doesn’t require an app or computerised data and allows staff to focus on customer service and reduce the number of team members required onsite at any one time. It has been in development for the past 18 months.
“We know how hard it is for Australian retailers right now, and we stand with them in their battle to regain some footing,” TAGR co-founder, Timothy James said.
“Our digital payment solution can help reduce some pain points for retailers and that’s why we’re offering TAGR free to merchants for the next 12 months (valid until 28 February 2022). Forget lengthy queues, and endless hours ringing up purchases and focus on improving the customer experience and making more sales – it’s a no-brainer.”
The Brisbane Sabo Skirt store was among the first to trial the TAGR self-checkout system at Westfield Chermside.
“TAGR has been a wonderful addition to the experience our customers have here at Sabo Skirt,” general manager, George Kouzoukas said.
“It has elevated our customer service and allowed us to offer more options, which all customers love. Our staff have moved away from traditional ‘service counters’ to be available to those customers who require assistance while in store.”
By using TAGR, customers simply scan the QR code at the entrance and scan the tags of the products they like as they browse. Each scan shows product information like what is seen online, and then if they want to buy it, they put it in their online ‘cart’ and it goes into their physical carry bag too.
Finalising payment is simple too. Shoppers simply click checkout on their device and select their payment method of choice. Once the transaction is processed, which takes just a few seconds an electronic receipt is sent, and the transaction is complete.
The TAGR team says it was obvious that consumers no longer want their online and offline shopping to be so divided.
“Once we get through this phase, we’re in and things start to turn around economically, we believe consumers will expect instore experiences to be as good, if not better, than their online purchasing experiences,” James said.
“It has to be fast, easy and intuitive – that is exactly what TAGR offers. We believe our 12-month free offer will save retailers hundreds, if not thousands of dollars, with many of the bigger players charging an up-front cost and $30 per month, per machine.
“We will help retailers bolster how they operate in store, and in the digital space, and all with limited contact by active staff members – it’s just part of the service,” he added.
TAGR has signed PTC Australia to its growing list of merchants and has five additional retailers coming online with discussions underway with some of the country’s biggest chains.
Outside of the offer period, TAGR’s contactless payment system is available to retailers from $49 per month per store* and includes unlimited staff accounts and management as well as access to customer data.
*A 3.5% surcharge plus 30 cents is charged to the merchant on every purchase.