Bricks and Agent (B&A) has executed a three-year agreement with global property services firm JLL to partner across its portfolio of managed assets in office, residential, and retail.

B&A is an Australian scale-up that developed a property maintenance platform to help solve any challenges associated with property maintenance and repair for property managers via its technology. 

Tenant property maintenance related services are traditionally disconnected and individual for all stakeholders in the maintenance process. By connecting stakeholders in real-time during maintenance, it automates what is often a manual set of processes.

JLL head of asset and digital development, James Peterson said, “As a result of the pandemic, we believe that many tenants will either downsize their facilities management function within their teams or look to outsource the maintenance of their tenancy spaces and are therefore keen to leverage the scale of pricing and risk management of the property manager and landlord.

“Accordingly, JLL has collaborated with B&A to expand and personalise its existing platform to now be able to offer tenants in JLL managed properties all the services and pricing it has in place for managing the base building.”

This includes services such as cleaning, plumbing, security, electrical and handyman works. Due to the automated nature of JLL Services on Demand the pre-approved and priced marketplace connects with tenants in real-time. Notifications of the service providers’ arrival on-site, photos of completed work, feedback and secure payment enable one-off or recurring works to be easily scheduled and delivered.

This service can easily integrate in a white-label manner behind existing landlords or building apps or websites and comes in app, desktop and smart-bot formats with multi-lingual and omnichannel flexibility.

B&A co-founder, Rafael Niesten added, “We have spent nearly five years building and refining a solution that significantly solves pain points for property managers, tenants, owners and trades by not only connecting them together but by providing the tools, workflows and automation that enable the maintenance process to be simplified for all the stakeholders.

“We are delighted to be partnering with JLL and powering their Services on Demand platform. JLL is a global force in property management, and it is a testament to the efforts of our team to have built what we regard as a global market-leading platform in property maintenance.”

Image: B&A co-founder, Rafael Niesten and JLL head of asset and digital development, James Peterson.