Change is happening in retail whether retailers like it or not. To find out what retailers can do to ensure they're on top of it all, we spoke to Mark Gray, managing director of ChannelAdvisor Australia/Asia Pacific, to hear his thoughts on the topic.
The Toll Group has won a contract with one of Australia's largest online retailers, GraysOnline, continuing its drive into the online retail delivery market.
Long before the dot com boom retailers relied on customer service to help drive business into their stores and this same concept has evolved online.
E-commerce site Etsy.com has released its 'direct checkout' functionality for Australia and 14 other markets.
Following the opening of its newest shopfront in Sydney, Dick Smith is planning to expand its Australian network of stores. Tied in with this growth are plans to increase online sales and start fulfilling online orders from every Dick Smith store.
Commonwealth Bank has launched Support Community as its first online support forum.
Around 2,000 items from brands such as Peter Morrissey and Wonderbra, as well as Emerson range and Avella plus size collection are now available at bigw.com.au.
Online shopping site CatchOfTheDay is partnering up with actor and comedian best known for role as George Costanza on the hit TV show Seinfeld, Jason Alexander, to launch its first ever brand campaign.
Betta Home Living is strengthening its online presence with the launch of the 'Betta Food and Lifestyle Channel, with Matthew Hayden'.
One of the biggest challenges facing online retailers today is the ability to deliver a high level of consistent customer service. Failure to deliver this has the potential to negatively impact a brand’s reputation and ultimately result in the loss of b