In episode 26 of the Retailbiz Podcast, we speak to Richard Thame, CEO of CouriersPlease, who tells us what motivated him to take the top job at Australia’s leading courier and freight service.

Richard explains the initiatives and activities he’s put in place since joining the business a few months ago and why his future growth plans are focused on sustainability and innovation.  

He then shares his predictions for the broader logistics industry and the role data will continue to play to improve the customer experience.