In episode 12 of the Retailbiz Podcast, we speak to Justin Dery, CEO for Asia Pacific at Doddle who explains how the company supports online retailers in the first and final mile of delivery by making it easier for consumers to pick up and return online orders.
He then shares his insights on the key shifts in the fulfilment landscape with the e-commerce boom and why retailers need to consider alternative delivery options for the upcoming festive season.
Justin also tells us about the several benefits of the collect and return concept including greater choice, flexibility, and convenience, as well as being a more sustainable and secure option for retailers.