Leading software company delivering AI-powered customer and employee service solutions, Freshworks has welcomed Andrew Phillips as country manager and vice president of sales for Australia and New Zealand.

Phillips brings over three decades of experience in sales and has spent over two decades in the technology sector. He previously held leadership positions at VMware, AWS, and UiPath. In these roles, he demonstrated exceptional leadership and a proven track record of driving sales performance and revenue growth. He has also spent a good part of his career working with public sector customers in the region, which is an area of focus for Freshworks in ANZ. 

Phillips will oversee the regional sales strategy, focusing on expanding market share, fostering customer relationships, and identifying new business opportunities. He will work closely with the executive team to implement innovative sales strategies and ensure the delivery of exceptional value to our customers.

Freshworks chief of global field operations, Abe Smith said, “We’re thrilled to welcome Andrew Phillips to our team. His extensive experience and impressive accomplishments in the industry make him the perfect fit to lead our regional sales efforts. We are confident that he will play a pivotal role in driving our company’s growth and success in ANZ.”

Sharing his enthusiasm for joining Freshworks, Phillips said, “It’s rare to find technology that’s quick to implement, easy on the pocket but still is on the cutting edge of innovation. Freshworks falls into this rare category of business software products and is slated to win big. Over my career, I have had the opportunity to work for companies like VMware, AWS, and UiPath that have been able to deliver on these goals by improving the pace at which customers can move, introducing superior technology, and drastically reducing operational costs.

“Freshworks has integrated AI into its products for over six years. With generative AI features in the form of Freddy CoPilot and Self Service, enhancing the experience for both employees and customers, it becomes the default choice for businesses looking to stay ahead and tap into the Gen AI wave.”