In episode 11 of the Retailbiz Podcast, we speak to Rhys Thomas, head of partner success at Klarna who discusses the key shopping trends over recent months including the rise of online, an increasing shift to shopping local and changing social media behaviour.

He then shares his thoughts on how Covid will continue to impact shopping habits in a post-lockdown environment with online shopping here to stay, social commerce expected to grow and the in-store retail experience to become more personalised.

Rhys also tells us about his own career journey before he joined Klarna, having held roles with Google, eBay and Stripe, and what skills he has been able to bring to his current position.