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Customer service

Majority of Australians willing to cheat on favourite

Consumers in less committed relationships with retailers than ever before.

2016-11-16
Young couples not happy customers

As the grumpy old men stereotype disappears.

2016-11-15
Why SMS is the ultimate customer service channel

Retailers should embrace the humble text.

2016-10-03
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Why you should consider trust in your business

Overlooking customer’s privacy concerns is dangerous.

2016-09-06
How to create a customer-centric culture

It’s the key to a great customer experience.

2016-08-29
Retail First shopping centres launch rewards program app

Loyalty program will make it easy for shoppers to redeem points.

2015-07-08
Businesses struggling to put customers first

Businesses are held back by fear of failure, lack of resource and skilled talent.

2015-06-30
Five winning strategies for retailers in 2015

Entrepreneur Miles Burke gives retailers the inside track on how to succeed.

2015-06-19

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