Posted inCustomer service Zendesk releases industry-first outcome-based pricing for AI agents by Emily Bencic October 4, 2024October 4, 2024
Posted inCustomer service Salesforce rolls out next-generation AI models to power Agentforce by Emily Bencic October 1, 2024October 1, 2024
Posted inCustomer service Deputy Index shows employees are working longer shifts, more frequently by Emily Bencic September 16, 2024September 16, 2024
Posted inCustomer service How the right to disconnect legislation affects employers and employees in Australia by Ian Neil SC September 11, 2024September 11, 2024
Posted inCustomer service Zendesk: Australian business leaders predict an end to traditional CX by Emily Bencic August 29, 2024August 29, 2024
Posted inCustomer service NSW Government delivers $252m boost to apprentice sector by Emily Bencic August 16, 2024August 16, 2024
Posted inCustomer service Salesforce report: 93% of sales teams in ANZ are using AI by Emily Bencic August 16, 2024August 16, 2024
Posted inCustomer service Deputy report uncovers shift work trends across industries by Emily Bencic August 9, 2024August 9, 2024
Posted inCustomer service The importance of inclusive and supportive workplaces by Michael Fieldhouse August 6, 2024August 6, 2024
