Posted inCustomer service The hidden cost of employee conflict in retail by Genevieve Hawkins December 3, 2024December 3, 2024
Posted inCustomer service Qualtrics research uncovers $3.8bn risk of bad customer service by Emily Bencic November 28, 2024November 28, 2024
Posted inCustomer service How Customer Science Group is reinventing the contact centre by Emily Bencic November 28, 2024November 29, 2024
Posted inCustomer service Independent Pharmacies of Australia Group names 2024 Pharmacy Excellence Award winners by Emily Bencic November 21, 2024November 21, 2024
Posted inCustomer service Why human-centred negotiation is essential in the age of AI by Glin Bayley November 13, 2024November 13, 2024
Posted inCustomer service Freshworks unveils AI Agent to improve customer and employee experience by Emily Bencic November 7, 2024November 7, 2024
Posted inCustomer service Telstra report: Retail is the second most disconnected sector for senior leader collaboration by Emily Bencic November 7, 2024November 7, 2024
Posted inCustomer service Zendesk builds on complete customer service solution by Emily Bencic November 1, 2024November 1, 2024
Posted inCustomer service QSR Oliver’s introduces Australian-first conversational AI by Emily Bencic October 30, 2024November 6, 2024
