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Discounting leave shoppers frustrated

While there’s been a long general belief that price has been one of factors as to why some retailers are doing better than others, a new study has revealed customers find it rather frustrating that retailers discount.

Posted Tue 16/10/2012 01:30:24 / Read More »

A cautious Christmas

Customers are expected to remain cautious in the lead up to Christmas, with non-essential spending expected to fall as consumer concern about financial security rises.

Posted Mon 15/10/2012 03:30:12 / Read More »

Consumer sentiment for October disappoints

Consumer sentiment only increased a slight 1 per cent in October from 98.2 in September to 99.2 in October, according to the Westpac Melbourne Institute Index of Consumer Sentiment.

Posted Thu 11/10/2012 01:00:49 / Read More »

Retail trade lifted in August

Signs that consumers are spending is becoming more evident as retail turnover for August rises 0.2 per cent, according to the latest Australian Bureau Statistics (ABS) Retail Trade figures.

Posted Fri 05/10/2012 05:00:44 / Read More »

Eftpos transactions hit new record

Australians made about $250,000 worth of eftpos transactions almost every minute of every day during the month of July, setting a new record for eftpos transaction volumes outside of the traditionally busy Christmas period.

Posted Fri 05/10/2012 10:00:02 / Read More »

Discounting to lift profits this Christmas

Retailers are expected to rely on discounting to lift sales this Christmas as selling prices now reach the lowest level in more than two decades, according to the latest Dun & Bradstreet survey.

Posted Wed 03/10/2012 03:00:41 / Read More »

Private label pentration drops

While private labels have been the pick of the bunch for the last five years, a Neilsen report has identified that for the first time household penetration has dramatically fallen.

Posted Tue 02/10/2012 01:00:41 / Read More »

Online sales strengthens in August

While for most parts, the retail sector is doing it tough, online sales trend continue to remain robust as it was up 22 per cent year-on-year in August, according to the National Australia Bank online retail sales index.

Posted Tue 02/10/2012 11:00:36 / Read More »

Winners, losers for in-store customer service

Choice recently conducted a Shadow Shopper survey for the top ten retailers in Australia to see how their customer service skills stack up against one another.

Posted Thu 27/09/2012 01:00:11 / Read More »

Service please!

Australians have some of the lowest expectations of customer service in world, according to the latest findings of the American Express Global Customer Service Barometer.

Posted Thu 20/09/2012 12:00:27 / Read More »

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