The first important point for retailers to recognise is that great customer service starts well before the consumer walks into your store, and shoppers no longer differentiate between a brand's online and physical presence.
Officeworks has become Australia's biggest cartridge recycler, recently reaching its five millionth ink and toner cartridge recycled through Planet Ark's Cartridges 4 Planet Ark initiative.
Broadmeadows is celebrating their 40th anniversary this month as they make their mark as one of the longest standing shopping precincts in Melbourne.
With online shopping booming again this Christmas, Australia Post is launching MyPost Deliveries, a new free service that gives customers choice over exactly where their parcels get delivered.
Leading Australian tile supplier, Amber Tiles, has launched the world famous Trend collection of coloured glass, Venetian enamel and gold leaf tesserae.
One of the world's leading logistics service providers, DB Schenker is gearing up to expand its share of Queensland’s $88 billion import and export markets with the opening of a new freight forwarding facility to handle dry and perishable freight.
Following on from the shake-up caused by eCommerce to the retail industry, the next big disruption for Australian businesses will come from product companies becoming service companies, and service companies becoming product companies, says Zach Nelson CE
Officeworks’ strong performance continues, with the company delivering an eight per cent rise in sales to $403 million for the first quarter FY15.
The Good Guys has been awarded the title of Best International Customer Service Professionals (ICSP) for the Electrical Appliance category at the ICSP Awards ceremony in Melbourne this week.
A new consumer trust survey from Honeywell found that the security of credit and debit card information is a bigger concern for consumers (93 percent) than their health (84 percent), retirement savings (81 percent) or losing their mobile phone (63 percent