UK customers find self-service checkouts 'shouty'.
As digital disruption is starting to ramp up in other industries, is the hype of pureplay shopping in the retail sector starting to fizzle out, or is it gathering steam?
Retailers want more loyal customers - they shop more, spend more, and provide more word-of-mouth recommendations. But treat them poorly and they will come back to hurt you.
UK's largest retailer Tesco is giving customers an enhanced, more flexible and responsive contact centre service by partnering with BT
Using smartphone technology, commuters can take photos of corresponding QR codes of the products they wish to purchase, check-out online and have the goods shipped to their home.
Digital signage is currently the fastest growing method of how retailers are communicating and engaging with customers. Aimee Chanthadavong finds out how it has moved from being just another revenue source to a crucial strategic marketing tool.
The sweet taste that Australians developed for private labels during the global financial crisis shows no sign of turning sour as economic conditions improve, with IBISWorld forecasting strong growth in established and emerging markets.