Articles with tag online-customer-service


OP/ED: Personalising digital engagement with actionable data

Online shoppers crave speed, simplicity, and personalisation when it comes to the online experience. Not only that, they expect this across multiple channels throughout their customer journey.

Posted Tue 10/09/2013 12:00:00 / Read More »

Serving the customer online with web chat

Long before the dot com boom retailers relied on customer service to help drive business into their stores and this same concept has evolved online.

Posted Mon 26/08/2013 12:00:00 / Read More »

Customers scream for online help from retailers

A survey has revealed 87 per cent of Australian shoppers need some form of help during their online purchasing journey.

Posted Mon 15/07/2013 12:00:00 / Read More »

Live customer service online

Moi Moi Fine Jewellery has launched an online live chat facility to enhance the bricks and mortar experience for customers by enabling them to chat with staff.

Posted Fri 21/10/2011 12:00:00 / Read More »

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