The omnichannel shopper is now well established in Australia with the latest research from Telstra showing the country is one of the most mobile-centric countries in the world.
While online sales only make up a small percentage of total retail in Australia, it's still having a large impact in the way retailers should be interacting with their customers.
Specialty Fashion Group’s focus on cutting cost has helped the company return back to profit on results from the previous year.
Despite existing in the Australian retail landscape for 175 years, and beginning postal orders as early as 1890, David Jones has been a self-confessed "late mover" in the online retailing space.
Just when most retailers thought that they had a handle on delivering on their multichannel strategies, along comes omnichannel and a whole new set of challenges.
There is no doubt many traditional Australian retailers have struggled to fully understand and execute an online strategy that increases sales without compromising its values.
The new Dick Smith has immediately demonstrated that it is thinking outside the traditional bricks and mortar box, revealing that from next week, consumers will be able to purchase directly from a new app.
Helping retailers create an omni-channel experience within a bricks and mortar space continues to be a focus for HP with belief that technology is a key driver to helping boost sales.
David Jones is taking customer experience to a new level to celebrate Levis’ new brands like Rag & Bone with a multi-platform campaign.
The past year has seen an ever-increasing pool of Australian retailers emerge as 'online retailers'. Neil Thomas from ShopBot explains why it's the right move.
Customer service, mobile integration and technology investment are key to success for this year, according to Manhattan Associates.
Shoes of Prey has signed an exclusive deal with David Jones to launch its new retail concept.
Myer has launched a number of IT initiatives as it continues to execute its omni-channel strategy.
The Internet was once an enemy to many bricks and mortar retailers but now they are beginning to realise the benefits of it, according to a panel of retail solutions vendors.
Research by Monash University’s ACRS show shoppers are increasingly becoming comfortable interacting with retailers across multiple channels.
New research by Telstra shows up to 89 per cent of online shoppers in certain sectors purchase goods in-store, over a third of which do so from the same retailer.
Woolworth has launched the country's first drive-thru supermarket at Woolworths Warringah Mall in Sydney that will allow customers to collect their shopping without leaving their car, free of extra charge.
The move to omni-channel is forcing retailers to look at the ins and outs of their business. Andy Powell explains why order fulfilment is one crucial aspect.
In a chance to transform itself into an omni-channel retailer, David Jones has appointed Mondo Digital to help manage its online store.
The Shopping Intent Report show shoppers are basing purchasing decisions on a seamless combination of an average of four online and traditional mediums.