Retailbiz speaks with Parcelpoint about how consumer demand for convenience and e-commerce is fuelling the growth of parcel collection points.
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Posted inCustomer service
How Home Clearance turned its bad reputation around
And improved its conversion rate by 111%.
Posted inCustomer service
How forward-thinking retailers are communicating with customers
Especially phone-phobic millennials and gen Z.
Posted inCustomer service
How to retain customers after a bad experience
You can’t avoid bad customer experiences, but you can take steps to deal with them.
Posted inContributor
How to attract and hire the best employees
There’s more to it than a ‘help wanted’ sign.
Posted inCustomer service
Young couples not happy customers
As the grumpy old men stereotype disappears.