Articles with tag customer-service


Why SMS is the ultimate customer service channel

Retailers should embrace the humble text.

Posted Mon 03/10/2016 12:00:00 / Read More »

How to create a customer-centric culture

It’s the key to a great customer experience.

Posted Mon 29/08/2016 12:00:00 / Read More »

Customer threatens Harvey staff with a knife

When customer service goes wrong.

Posted Fri 13/05/2016 12:00:00 / Read More »

How to boost customer loyalty and profits

Turbocharge your customer service.

Posted Fri 29/04/2016 12:00:00 / Read More »

What shoppers want - and don't want - from retailers this Christmas

Rude staff a turn-off: survey

Posted Tue 01/12/2015 12:00:00 / Read More »

Deloitte: Retail trends for Christmas 2015

Aussie retailers predict modest margins

Posted Tue 17/11/2015 12:00:00 / Read More »

Nespresso's perfect customer service score

Secret shoppers rate Nespresso.

Posted Tue 03/11/2015 12:00:00 / Read More »

Are you being served? Top customer service companies uncovered

Australian Service Excellence Awards announced.

Posted Thu 29/10/2015 12:00:00 / Read More »

Omni-channel success hinges on customer experience

Connecting with mobile shoppers.

Posted Fri 23/10/2015 12:00:00 / Read More »

Improving customer service (and profits)

Omni-channel strategies.

Posted Tue 20/10/2015 12:00:00 / Read More »

Discount Drug Stores trials dispensing technology to cut waiting times

Discount Drug Stores is trialling a robotic dispensing system in two of its Queensland in hope that it will cut waiting times, increase efficiency and improve customer service.

Posted Thu 21/11/2013 12:00:00 / Read More »

Ikea enhances buyer experience with partnership

Ikea has partnered with to add value to their customer's experience when buying a kitchen.

Posted Wed 09/10/2013 12:00:00 / Read More »

CommBank launches crowd sourced support forum

Commonwealth Bank has launched Support Community as its first online support forum.

Posted Mon 05/08/2013 12:00:00 / Read More »

StartHere wins heart of customers with service, not price is seeing customers being won over by customer reviews on service instead of price cashback deals.

Posted Wed 24/07/2013 12:00:00 / Read More »

OP/ED: Leveraging a high tech and high touch environment

It's time for retailers to rethink themselves as selling services and solutions rather than products, Peter Monk for IBM writes.

Posted Fri 19/07/2013 12:00:00 / Read More »

Customer engagement delivers online success

One of the biggest challenges facing online retailers today is the ability to deliver a high level of consistent customer service. Failure to deliver this has the potential to negatively impact a brand’s reputation and ultimately result in the loss of b

Posted Wed 10/07/2013 12:00:00 / Read More »

Real dialogue with customers on Local Measure

Roamz has announced launch of its social media management solution for bricks and mortar retailers.

Posted Wed 27/03/2013 12:00:00 / Read More »

NBN: The solution to customer service

Can NBN revive customer service for Australian retailers?

Posted Wed 19/12/2012 12:00:00 / Read More »

A social media disconnection, study shows

While there’s been hype around how social media plays a role in engaging customers, only a small percentage of consumers have ever used it for a customer service enquiry.

Posted Thu 15/11/2012 12:00:00 / Read More »

The Online Conversation

Bad customer service is never easily forgotten whether that’s online or offline. Margarita Peker explains how retailers can maintain good customer service in the age of social media.

Posted Wed 03/10/2012 12:00:00 / Read More »

Service please!

Australians have some of the lowest expectations of customer service in world, according to the latest findings of the American Express Global Customer Service Barometer.

Posted Thu 20/09/2012 12:00:00 / Read More »

How are you driving sales - price or customer service?

Posted Wed 08/08/2012 12:00:00 / Read More »

Five rules to maximising return on digital signage

Digital signage is a key emerging technology for improving customer experience in physical retail outlets and Dominic Feik from Sumo Visual Group explains how to best way maximise your profits from them.

Posted Mon 30/07/2012 12:00:00 / Read More »

Moving customer service online

LogMeIn's Andy Farquharson chats to RetailBiz on how live chat is the online solution for retailers to providing customer service in the e-commerce space.

Posted Fri 27/07/2012 12:00:00 / Read More »

uVent to help customer service

uVent is a website that let's unhappy customers vent, share and publicise their customer service experience across six categories: finance, telco, utilities, insurance, auto and airlines.

Posted Thu 05/04/2012 12:00:00 / Read More »

Profits slip, strategy plan continues: Myer

Myer continues to make good progress adapting itself to the changing retail environment but it hasn't been enough to help the company's half-year earnings where NPAT was down 19.8 per cent.

Posted Mon 19/03/2012 12:00:00 / Read More »

Live customer service online

Moi Moi Fine Jewellery has launched an online live chat facility to enhance the bricks and mortar experience for customers by enabling them to chat with staff.

Posted Fri 21/10/2011 12:00:00 / Read More »

Aussies tell it like it is

While they dislike the idea of confrontation, Australian consumers are among the most vocal in the world when it comes to bad service and are using social media as their key platform.

Posted Thu 13/10/2011 12:00:00 / Read More »

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