.jpg)
Winners, losers for in-store customer service
Choice recently conducted a Shadow Shopper survey for the top ten retailers in Australia to see how their customer service skills stack up against one another.
More members join Retail Council
In the lead up to the first Retail Council of Australia meeting later this week, Assistant Treasurer David Bradbury has announced additional members.
Govt establishes Retail Council of Australia
To advise the government on the future of the sector, the council will work closely with the Council Australian Governments where it will be able to raise collective concerns on behalf of the retail industry.
A call for a Supermarket Ombudsman
The Ombudsman would help create a level playing field in the highly-concentrated retail and supermarket industry and provide much-needed leadership in reforming the sector to benefit consumers and the wider industry.
The people have chosen
Bunnings has beat retail rivals David Jones and Myer by scoring the People’s CHOICE award for best bricks and mortar retailer at the CHOICE Awards.
GST is not to blame
Assistant treasurer Bill Shorten believes Australian retailers are exaggerating that the low value threshold on imported goods is responsible for the tough Christmas period.
Aussie retailers demand a fair go
Myer, David Jones, Harvey Norman, Borders and Target are among those forming a coalition and declaring war against international online retailers.
More regulation needed, Choice says
Choice has toasted to the first birthday of the grocery unit pricing in supermarkets but said the ACCC needs to be more forceful on those who fail to comply with the pricing law.
Giving with gift cards
Choice has recommended gift cards from Bunnings, Coles Group & Myer and Wish (Woolworths group) after finding that more than one in two of its members surveyed had a gift card expire before using its full value.
Full disclosure in demand
NSW Fair Trading Minister Virginia Judge has urged on the state’s retailers to fully disclose how they determine credit card surcharges after research into the fees showed potential price gouging.
And the Shonky award goes to...
Coles has received the shonkiest services award for its 'Feed Your Family for Under $10' campaign as part of the 2010 Choice Shonky awards.
Store brands vs. premium labels
It may seem that "store brands" such as Woolworths Home Brand and Coles Smart Buys are ending up in shopping baskets more than ever before.
Let's see some proof
Consumer group CHOICE has called on Australia's supermarket chains to post their shelf prices online to prove that price cuts have been made to groceries.
Cash-back program to curb consumer complaints
A unique 'verified' compliance program to curb escalating customer complaints about cash-back and gift promotions is now available in Australia.
1-10 11-14
