Articles with tag choice

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Winners, losers for in-store customer service

Choice recently conducted a Shadow Shopper survey for the top ten retailers in Australia to see how their customer service skills stack up against one another.

Posted Thu 27/09/2012 12:00:00 / Read More »

More members join Retail Council

In the lead up to the first Retail Council of Australia meeting later this week, Assistant Treasurer David Bradbury has announced additional members.

Posted Tue 17/07/2012 12:00:00 / Read More »

Govt establishes Retail Council of Australia

To advise the government on the future of the sector, the council will work closely with the Council Australian Governments where it will be able to raise collective concerns on behalf of the retail industry.

Posted Tue 13/12/2011 12:00:00 / Read More »

A call for a Supermarket Ombudsman

The Ombudsman would help create a level playing field in the highly-concentrated retail and supermarket industry and provide much-needed leadership in reforming the sector to benefit consumers and the wider industry.

Posted Thu 21/04/2011 12:00:00 / Read More »

The people have chosen

Bunnings has beat retail rivals David Jones and Myer by scoring the People’s CHOICE award for best bricks and mortar retailer at the CHOICE Awards.

Posted Mon 04/04/2011 12:00:00 / Read More »

GST is not to blame

Assistant treasurer Bill Shorten believes Australian retailers are exaggerating that the low value threshold on imported goods is responsible for the tough Christmas period.

Posted Wed 05/01/2011 12:00:00 / Read More »

Aussie retailers demand a fair go

Myer, David Jones, Harvey Norman, Borders and Target are among those forming a coalition and declaring war against international online retailers.

Posted Tue 04/01/2011 12:00:00 / Read More »

More regulation needed, Choice says

Choice has toasted to the first birthday of the grocery unit pricing in supermarkets but said the ACCC needs to be more forceful on those who fail to comply with the pricing law.

Posted Fri 03/12/2010 12:00:00 / Read More »

Giving with gift cards

Choice has recommended gift cards from Bunnings, Coles Group & Myer and Wish (Woolworths group) after finding that more than one in two of its members surveyed had a gift card expire before using its full value.

Posted Mon 22/11/2010 12:00:00 / Read More »

Full disclosure in demand

NSW Fair Trading Minister Virginia Judge has urged on the state’s retailers to fully disclose how they determine credit card surcharges after research into the fees showed potential price gouging.

Posted Tue 16/11/2010 12:00:00 / Read More »

And the Shonky award goes to...

Coles has received the shonkiest services award for its 'Feed Your Family for Under $10' campaign as part of the 2010 Choice Shonky awards.

Posted Wed 27/10/2010 12:00:00 / Read More »

Store brands vs. premium labels

It may seem that "store brands" such as Woolworths Home Brand and Coles Smart Buys are ending up in shopping baskets more than ever before.

Posted Fri 10/09/2010 12:00:00 / Read More »

Let's see some proof

Consumer group CHOICE has called on Australia's supermarket chains to post their shelf prices online to prove that price cuts have been made to groceries.

Posted Mon 30/08/2010 12:00:00 / Read More »

Cash-back program to curb consumer complaints

A unique 'verified' compliance program to curb escalating customer complaints about cash-back and gift promotions is now available in Australia.

Posted Wed 05/08/2009 12:00:00 / Read More »

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