Choice recently conducted a Shadow Shopper survey for the top ten retailers in Australia to see how their customer service skills stack up against one another.
In the lead up to the first Retail Council of Australia meeting later this week, Assistant Treasurer David Bradbury has announced additional members.
To advise the government on the future of the sector, the council will work closely with the Council Australian Governments where it will be able to raise collective concerns on behalf of the retail industry.
The Ombudsman would help create a level playing field in the highly-concentrated retail and supermarket industry and provide much-needed leadership in reforming the sector to benefit consumers and the wider industry.
Bunnings has beat retail rivals David Jones and Myer by scoring the People’s CHOICE award for best bricks and mortar retailer at the CHOICE Awards.
Assistant treasurer Bill Shorten believes Australian retailers are exaggerating that the low value threshold on imported goods is responsible for the tough Christmas period.
Myer, David Jones, Harvey Norman, Borders and Target are among those forming a coalition and declaring war against international online retailers.
Choice has toasted to the first birthday of the grocery unit pricing in supermarkets but said the ACCC needs to be more forceful on those who fail to comply with the pricing law.
Choice has recommended gift cards from Bunnings, Coles Group & Myer and Wish (Woolworths group) after finding that more than one in two of its members surveyed had a gift card expire before using its full value.
NSW Fair Trading Minister Virginia Judge has urged on the stateâ€™s retailers to fully disclose how they determine credit card surcharges after research into the fees showed potential price gouging.
Coles has received the shonkiest services award for its 'Feed Your Family for Under $10' campaign as part of the 2010 Choice Shonky awards.
It may seem that "store brands" such as Woolworths Home Brand and Coles Smart Buys are ending up in shopping baskets more than ever before.
Consumer group CHOICE has called on Australia's supermarket chains to post their shelf prices online to prove that price cuts have been made to groceries.
A unique 'verified' compliance program to curb escalating customer complaints about cash-back and gift promotions is now available in Australia.