Australians have some of the lowest expectations of customer service in world, according to the latest findings of the American Express Global Customer Service Barometer.
David Jones has entered an agreement with American Express and Qantas to add frequent flyer points as a rewards option for its David Jones American Express and store card programs.
The 72 per cent of small business owners who have embraced social media believe it has been a success, according to a survey from American Express.
With the strong dollar trading above parity and seeing an unprecedented number of Australians travelling overseas, Australia Post is taking advantage of this and has entered into the travel market.
Research by American Express shows 43 per cent of female entrepreneurs are using at least one form of social media in their business, compared to 37 per cent of male small business owners.
According to research by American Express, small business owners that have adapted to the changing market are reaping the financial rewards.
While they dislike the idea of confrontation, Australian consumers are among the most vocal in the world when it comes to bad service and are using social media as their key platform.
New figures reveal small business owners are anxious about tax time as the financial year draws to a close.
Consumers are ever more so increasing their support for locally owned and operated stores and producers, an American Express survey revealed.
The American Express future of consumer spending survey found that three out of four Australians in the 18 to 24 age group are 'cost conscious' and more than six in 10 see themselves as 'quality driven'.
The American Express future of consumer spending survey that found while Australia avoided the worst of the global financial crisis, 51 per cent of all consumers are now more cautious when making a purchase.
Generation Y is leading Australia's new discount driven shopping culture with more than one in two under 25 year olds waiting until the sales to do their shopping.
Research shows that while the majority of Australians believe the global financial crisis is behind them, canny consumers will not part with their money lightly in 2010.
According to the recent American Express Annual Christmas Survey, the most popular present this year may be the practical gift card. This poses a challenge for retailers, to see who will be able to drive the most consumers to their store.
While financial markets were collapsing globally last year, women in Sydney and Melbourne were spending up big on special occasion fashion purchases, according to American Express Merchant Services credit card usage data.