Report includes latest small business and franchising complaints data.
New Scamwatch website aims to help people protect themselves from scammers.
Coles refunds over $12 million to suppliers following ACCC action.
Supabarn Supermarkets Pty Ltd (Supabarn) and The Real Juice Company Pty Ltd (The Real Juice Company) have each paid penalties totalling $20,400, following the issue of two infringement notices to each company by the Australian Competition and Consumer Com
The ACCC has begun Federal Court proceedings against the operator of an online electronics store for allegedly misleading consumers over their rights to refunds and the extent of the retailer's liability for faulty goods.
The ACCC has a new target in its sites: the comparator website industry, warning that it will be keeping a close eye on websites making comparisons between products, services and prices from a range of suppliers.
The ACCC today launched an unprecedented Federal Court case against Woolworths regarding the safety of several products the supermarket chain has historically sold through its various retail brands.
The biggest causes for complaint from small businesses to the ACCC are accusations of misleading conduct and false representations, according to data from the consumer watchdog.
Online product reviews are becoming more and more influential to consumers looking to invest in new appliances, as a result, the ACCC is closely monitoring the source of these testimonials to ensure they are written by independent consumers.
A further four Harvey Norman franchisees have been fined by the Federal Court for misleading consumers over their guarantee rights, bringing the total to nine franchises that have been ordered to pay $234,000.
PayPal Australia has unveiled a portable chip and PIN card reader designed to give businesses greater flexibility when processing payments, allowing them to be more mobile. Plus, ACCC and H&M.
We have five real life tips to help small and medium sized retailers build intranets to communicate and engage with staff. With PayPal on the Samsung Galaxy Gear 2, customers can pay for their purchases with a watch and slamming price chiseling.
We answer the question, what does a bakery and an airline have in common? Plus, the best retailers at customer service; Myer's CEO very public job seeking; ACCC laying down the law and some happy Cupids wandering the big city.
Make Yourself A Home is making itself a mantle to hold its award from Californian interior design bible Houzz. Plus, we look at the tools in-store staff need in the modern retail world and reveal the Top 10 retiail loyalty programs. And more on DJs/Myer,
A fifth Harvey Norman franchisee has been hit with a sizable fine by the Federal Court for making false or misleading statements concerning a customer’s rights.
The Australian Competition and Consumer Commission has proposed to allow office product retailers to continue to collectively bargain with office products suppliers for another six years.
The Australian Competition and Consumer Commission has launched FairStore, a best practice guide for owners, operators and staff of retail stores serving Indigenous communities in rural and remote areas of Australia.
Four Harvey Norman franchisees have been a fined a total $116,000 for making false or misleading representations to customers regarding consumer guarantee rights.
Coles and Woolworths have come to a voluntarily agreement with the Australian Competition and Consumer Commission to cap their fuel discounts to 4 cents per litre.
The Australian Competition and Consumer Commission has outlined concerns in a Statement of Issues over a proposed acquisition of the St Kilda Renaissance Supa IGA by Woolworths Limited.
The Australian Competition and Consumer Commission is releasing best practice guidance about online product reviews for businesses and review platforms.
Independent Senator Nick Xenophon, together with representatives from Australia's grocery, retail and motor trades sectors, is calling on the government and the ACCC to nstitute an immediate moratorium on fuel discount shopper dockets.
ACCC Chairman Rod Sims shared a regulator's perspective on the debate surrounding market share held by the two major supermarket chains at the AFGC industry forum in Canberra on Wednesday.
The Australian Competition and Consumer Commission will be targeting the take-away food and fitness industry to check whether franchisors are complying with the Franchising Code of Conduct.
Brand Republic, which operates Gap retail apparel stores in Melbourne and Sydney, has been fined $51,000 and provided an enforceable undertaking to the ACCC for supplying unsafe children's nightwear.
The Australian Competition and Consumer Commission has granted interim authorisation to Office Choice members and franchises to collectively bargain, or appoint intermediaries to collectively bargain on their behalf, with office products suppliers.
The federal government has released a draft bill to abolish the carbon tax as of 1 July 2014 with believe it will lower costs for Australian businesses and ease cost of living pressures for households.
The Australia fuel market, which is currently dominated by Woolworths and Coles through their shopper docket scheme, is set to get more competitive with Costco announcing it has plans to enter the petrol business.
The ACCC has granted Visa, Mastercard, American Express and participating financial institutions to coordinate the removal of signatures as a method of authentication for most credit card transactions that are completed in person.
The Australian Competition and Consumer Commission chairman has expressed his concern about the number of retailers who are supplying unsafe goods, particularly low value goods sourced from overseas.
A new rewards program is being launched in November in an aim to help level the playing field of the fuel discount war, which has got the consumer watchdog and a number of retail organisations raging.
The Australian Competition and Consumer Commission has granted Myer interim authorisation to coordinate various promotions with existing businesses operating in its Myer stores.
Bunnings has been selling window blinds that failed to comply with mandatory safety standards.
Westfield Group and Westfield Retail Trust have sold off its Perth-based Karrinyup Shopping Centre.
Retailers hope with the election over and a victorious win for the Coalition and newly elected Prime Minister Tony Abbott will shed much needed light for the industry.
Four retail groups, which represent two million business and five million employees, have joined forces calling an end to the anti-competitive behaviour of the supermarket giants.
Australian Competition and Consumer Commission has warned Coles and Woolworths over escalating shopping docket petrol discounts – which in some cases are now reaching 45 cents per litre.
After receiving more than 3,000 complaints about small businesses and franchisees in the last 6 months, the ACCC is set to 'step up its engagement' with the sector and increase education for retailers on their rights and responsibilities.
Hewlett-Packard has been fined $3 million by the Federal Court after action by the ACCC exposed its deficient and misleading warranty and product guarantee practices.
The Australian Competition and Consumer Commission is taking online group buying site Scoopon to the Federal Court for false and misleading representations.
The Australian Competition and Consumer Commission has given Woolworths the thumbs up to acquire the Supa IGA supermarket in Hawker, Australian Capital Territory.
Coles has paid six infringement notices totalling $61,200 for alleged misleading representations about the country of origin of fresh produce.
The Australian Competition and Consumer Commission has updated the Authorisation Guidelines 2013 to reflect its current approach to assessing applications for authorisation under the Competition and Consumer Act 2010.
The ACCC and WA Small Business Development Corporation have joined forces to warn small businesses about the dangers of scams and the financial costs of falling victim to scamming behaviour.
Details of a new voluntary code of conduct is currently being finalised following negotiations between Woolworths, Coles and the Australian Food and Grocery Council.
Ninety-three million dollars was reported lost by Australians last year, according to the Australian Competition Consumer Commission's newly launched Targeting Scams report.
Legal proceedings against nine Harvey Norman franchisees for allegedly misrepresenting consumer rights have been re-instituted.
The Australian Competition and Consumer Commission is taking supermarket giant Coles to the Federal Court.
Woolworth's proposed acquisition of a supermarket site at Glenmore Ridge in the suburb of Glenmore Park, New South Wales has been rejected.
Several online businesses have clarified terms and conditions that could mislead consumers about their rights following action by the ACCC.
The Australian Competition and Consumer Commission has not found the Australia Post to be guilty of cross-subsidy between the services they provide after releasing an eighth assessment report.
The ACCC has decided to allow seven dairy farmers from Manning Valley in New South Wales to collectively bargain with Woolworths and Milk2Market for three years.
The Australian Competition and Consumer Commission has rejected Narta International's proposal to set a minimum advertising price on a range of consumer electrical goods.
The Australian Competition and Consumer Commission has released a free online education program for small businesses.
The Shopping Centre Council of Australia has been given the okay for its casual mall licensing code of practice until 31 December 2017.
Legal proceedings in the Federal Court have begun with the ACCC alleging Visa had misused its market power.
Cotton On has been fined or selling unsafe children's nightdresses and pyjamas.
The ACCC is seeking draft determination submissions on its proposal to authorise the Shopping Centre Council of Australia for its Casual Mall Licensing Code of Practice.
Coles has reached an agreement with ACCC to establish a protocol for single supermarket acquisitions.
The ACCC has launched a new smartphone application to educate consumers while shopping.
Legal proceedings against 11 Harvey Norman franchisees for allegedly misrepresenting consumer rights have begun in the Federal Court in Sydney.
ACCC has advised consumers on how to avoid potential safety issues when making online purchases
The ACCC has provided a timely reminder for manufacturers and retailers to abide by Australian Consumer Law when it comes to providing warranties and servicing information to customers.
Australian Competition and Consumer Commission has launched new steps to provide customers with advice about country of origin labelling claims and olive oil claims.
Better education and more discerning buyers have resulted in an improvement to the number of complaints being made against franchisors, according to ACCC deputy chair Michael Schaper.
The ACCC has called on for comments on Woolworths’ proposed acquisition of a supermarket site in Glenmore Ridge in Sydney.
At the Australasian Convenience and Petroleum Marketers Association Annual Conference, ACCC chairman Rod Sims addressed issues of misuse of market power and unconscionable conduct.
Over 630 complaints were received by the ACCC about the carbon price since the commencement of the carbon pricing mechanism at the beginning of July.
The franchising industry has again come under scrutiny from the Australian Competition and Consumer Commission, with the regulator issuing a warning to franchisors not to mislead potential franchisees.
The ACCC has called for for comment on Woolworths/Lowe's joint venture's proposed acquisition of three hardware stores owned by G Gay & Co in Victoria.
ACCC chairman Rod Sims said the ACCC's priority is to engage with the online world to ensure appropriate competition laws are enforced
The Australian Competition and Consumer Commission has granted Homemakers Furniture and Sleepzone Bedding retailers to collectively bargain with a range of suppliers.
The Australian Competition and Consumer Commission is seeking orders against Apple for allegedly misleading consumers about the 'New iPad'.
Six-hundred million dollars is what false billing scams are costing the small business sector, the Australian Competition and Consumer 2011 Target Scams report has unveiled.
Scam reports have almost doubled for the second consecutive year, according to the Australian Competition and Consumer Commission.
The Australian Competition and Consumer Commission has proposed to allow Homemakers Furniture & Sleepzone Bedding retailers to collectively bargain
The ACCC is alleging the company attempted to induce competitors to enter into price fixing arrangements with them.
Suppliers to the two supermarket giants have dobbed them in to the Australian Competition and Consumer Commission (ACCC) for "unconscionable conduct'".
The ACCC s seeking comment on Woolworth’s proposal to acquire a takeaway packaged liquor licence in Rocherlea, Tasmania.
Retailers need to get their return policies in order after new consumers rights have been introduced and enforced by the ACCC.
Harvey Norman has been penalised $1.25 million by the federal court in Brisbane for misleading advertising after the ACCC took legal action against the retailer.
This comes after the federal court dismissed the ACCC's appeal against Justice Emmett’s decision on Metcash's acquisition of the Franklins supermarket business.
This comes in the wake of the federal court dismissing the ACCC’s application to prevent Metcash from acquiring the Franklins business.
Metcash has given the all clear from the federal court to take over Franklins from Pick n Pay Retailers for a price of $189.3 million.
Woolworths is seeking approval from Australia's competition watchdog to acquire a takeaway liquor licence in an area in which it already operates three liquor stores.
The ACCC as become tech-savvy with the launch of its Recalls Australia iPhone app to provide easily accessible information on recalled consumer goods.
The federal court has has been penalised Sontax Australia $40,000 for breaching product safety standard following action by the ACCC.
As part of the ACCC's national product safety surveillance program, almost 100 retailers were issued with warnings as a result of stocking unsafe products.
The ACCC has granted full authorisation to the NANA to collectively bargain with NSW Lotteries on behalf of their members.
Chairman of ACCC Rod Sims has said that as the franchising sector is an important part of the economy, more regulation is needed.
The ACCC is taking legal action against Cotton On Kids and Cotton On Clothing, after alleging that the company was selling children’s nightdresses and pyjamas that were made from unsafe fabric.
This comes after the Federal Court decided not to grant the ACCC an interim injunction to restrain the process until a full appeal is heard and determined.
The ACCC has applied to the Full Court for an interim injunction, which would restrain Metcash’s move until ACCC’s appeal is heard and determined.
The ACCC is appealing against the Federal Court’s decision to dismiss its application to prevent Metcash from acquiring the Franklins supermarket business.
The federal court has dismissed the ACCC's application to prevent Metcash from acquiring the Franklins supermarket chain from Pick 'n Pay Retailers.
The ACCC received a total of 911 mandatory reports that resulted in 40 recalls in the first six months of the mandatory reporting product safety requirement.
The ACCC has revealed that there is no evidence that Coles' heavy discounting on house brand milk is breaching the Competition and Consumer Act 2010.
Australian booksellers have raised concerns over Pearson Australia Group's acquisition of the REDgroup online business.
Online trader Marksun Australia has been penalised $430,000 for engaging in false and misleading conduct including $100,000 for unauthorised use of the Australian Made logo.
Six Harvey Norman franchisees have each paid $6,000 in infringement notices for advertising a video camera that they did not stock.
The ACCC has issued its preliminary view on Australia Post's proposal to increase prices across a number of its monopoly business mail letter services.
After consulting with competitors, suppliers and customers, the ACCC has pproved Woolworth’s proposed acquisition of The Cellarmasters Group.
The ACCC is in consultation with retailers and consumers on a draft national point of sale sign that will be designed to provide consumers with information on their basic return/refund rights under the new consumer guarantees regime.
The ACCC had alleged that in May and June 2010 Dimmeys sold children's dressing gowns which did not carry any fire hazard warning label as required by the standard.
ACCC spokesperson Brent Rebecca told RetailBiz that an internal email went out to staff announcing his intention to step down but no further comments would be made.
The ACCC has warned small business operators and entrepreneurs to beware of unauthorised websites offering easy access to government grants.
The ACCC has accepted court enforceable understandings from Dragon Alliance South Pacific after it broke the law by engaging in resale price maintenance.
This comes after the ACCC was seeking to block Metcash from acquiring 79 corporate stores, 10 franchised stores plus all Franklins stores in NSW from Pick n Pay Retailers for approximately $215 million.
The ACCC has granted authorisation to TLSA to collectively bargain with a range of suppliers on behalf of Telstra licensed shops for five years.
Metcash said it is currently preparing its case for when it meets the ACCC in the Federal Court after the company's decision to acquire the Franklins supermarket chain was overruled by the consumer watchdog.
Woolworths has confirmed with Retailbiz that it has lodged a complaint with the ACCC over the behaviour of Wesfarmer's hardware retailer Bunnings.
Under the agreement, issues that will be address include coordinating assessments of product safety risks and reducing the risk of injuries and fatalities associated with consumer products in the two countries.
The first of its kind, the free MyShopRights iPhone app, developed by Consumer Affairs Victoria will enable consumers to negotiating with a salesperson about their rights in getting on-the-spot refunds, repairs or replacements.
The floor space test comes as response to a request by the ACCC in 2008 for all jurisdictions to investigate ways to challenge the dominance of the major chains Coles and Woolworths.
The consumer watchdog alleges that from at least June 2010 Marksun Australia represented on various websites its ugg boots were made in Australia when ithey were in fact made in China
As we all celebrated into the New Year, it also meant that the changes to the Australian Consumer Law (ACL) came into effect on 1 January, 2011.
The consumer watchdog alleges Fantastic Furniture, Spotlight and Smash Enterprises supplied bean bag covers that did not comply with mandatory consumer product safety standards.
David Lawrence, Jigsaw and Marcs have paid $19,000 in infringement notices following the ACCC investigation into their refund policies.
An independent survey commissioned by the ACCC found that major supermarkets around the country have achieved a 98 per cent level of compliance while online traders rated only 35 per cent compliance.
Choice has toasted to the first birthday of the grocery unit pricing in supermarkets but said the ACCC needs to be more forceful on those who fail to comply with the pricing law.
The company saw its wholesale sales rise 5.8 per cent to $5.94 billion while its EBITA grow 7.7 per cent to $199.4 million for the six months to October 31 2010.
The ACCC will be undertaking legal action to prevent Metcash from acquiring the Franklins supermarket chain from South Africa's Pick n Pay Retailers.
Metcash said it will be closely reviewing its options after the ACCC rejected its proposed acquisition of the Franklins supermarket business.
The ACCC is inviting businesses to attend a free seminar and webinar to learn about the product safety system changes that have been made under the ACL.
Franklins' parent company Pick n Pay has announced that it has an alternative exit strategy in place if the ACCC do not approve its sale to Metcash.
Last month, the consumer watchdog raised concerns that the acquisition of Franklinsâ€™ wholesale and retail business could reduce competition in the wholesale grocery market.
Liquor Stax sought authorisation, on behalf of a group of around 200 small businesses comprising liquor merchants and hotels, to collectively bargain with around 60 wholesale suppliers.
The ACCC has expressed its concerns about Metcash's proposed acquisition of the Franklins' 85 supermarkets.
The ACCC and ACMA have warned retailers about their misleading or false marketing for 3D television sets.
The ACCC has proposed to authorise Liquor Stax Australia to collectively bargain with a range of wholesale suppliers.
To be enforced from 1 January 2011, the reporting regime has been introduced by the ACCC.
Melbourne entrepreneur and businessman Ruslan Kogan has slammed traditional bricks and mortar retailers for failing to innovate in the face of a changing marketplace.
As a result of action by the Australian Competition and Consumer Commission, the federal court declared that Panasonic Australia misled consumers in its 2008 Bonus Wii promotion.
Consumers will be better able to exercise their warranty and refunds rights at Nokia Care Centres after Australian Competition and Consumer Commission intervention.
An online retailer of computers, software and electronic goods has amended its site and will consider some warranty claims after Australian Competition and Consumer Commission intervention.
An online electronics retailer and its director have been slammed by the Federal Court of Australia for engaging in misleading and deceptive conduct over the offer for sale of electronic goods on several websites.
The Australian Competition and Consumer Commission has issued two new publications to help online shoppers and small business owners avoid scams.
Retailers beware, the ACCC will be pursuing tougher penalties for anti-competitive behaviour including cartels, according to chairman of the ACCC Graeme Samuel.
The Australian Competition and Consumer Commission has made further agreements with major supermarket operators to phase out restrictive provisions in supermarket leases.
The ACCC has sent a strong message to other mobile phone retailers to lift their game, after investigating Vodafone Hutchison Australia's policies for faulty mobile phones.
The ACCC is opposing the proposed acquisition of Mobil Oil Australia's retail assets by Caltex Australia.
Another bedding retailer has got into trouble with the ACCC, after it raised concerns over the genuineness of their recommended retail price representations.
Bedding retailer Snooze is offering $50 vouchers after misleading customers with their advertising campaign.
Woolworths' and Lowe's takeover bid for Danks will go ahead after clearance from the ACCC.
Big W has recalled 27 styles of children's sleepwear after the Australian Competition and Consumer Commission revealed that the nightwear was incorrectly labelled 'low fire danger'.
The agreement between ACCC and Coles and Woolworths to phase out all restrictive provisions in supermarket leases will create opportunities for smaller players such as Aldi.
The Australian Retailers Association (ARA) supports the ACCC's plan to phase out all restrictive provisions in supermarket leases.
The Australian Competition and Consumer Commission has reached an agreement with Coles and Woolworths to change the way lease agreements with shopping centre landlords are managed.
Prompt action by the Australian Competition and Consumer Commission has relieved many Australian small businesses of having to pay for useless equipment.
NRMA motoring and services president Wendy Machin wants the Australian Government to prevent Caltex's proposed purchase of 302 Mobil service stations.
The Australian Competition and Consumer Commission has initiated class action proceedings against Allphones Retail and three individuals seeking damages on behalf of 74 current and former Allphones franchisees.
FoodWorks shareholders have voted in support of FoodWorks' purchase of 45 Coles stores, eight with adjoining liquor outlets, which means the acquisition can now proceed as planned.
Mitre 10 Australia has admitted that it engaged in misleading and deceptive conduct and made a false representation about the price of goods when it advertised its '20 per cent off storewide' sale in February this year.
Graeme Samuel, chair of the Australian Competition and Consumer Commission has said that some people need a reality check when it comes to the activities of major supermarkets.
The ACCC has started an investigation into restrictive lease arrangements between shopping centre landlords and tenants.
A unique 'verified' compliance program to curb escalating customer complaints about cash-back and gift promotions is now available in Australia.
Prepaid Services and Boost Tel are to face court for allegations in relation to the sale of their pre-paid phone cards.
The Australian Competition and Consumer Commission has started legal proceedings against Ozdirect Online Brands and its director Paul Albright for alleged contraventions of the Trade Practices Act 1974.
The Australian Competition and Consumer Commission has issued guidance for grocery retailers about their obligations under the new unit pricing code.
Furniture and bedding retailer Super A-Mart has been forced to apologise for potentially misleading consumers, following an ACCC investigation into advertisements run in January, September and October 2007.
Coles is transferring 45 supermarkets and eight associated Liquorland stores across four states to the independent Australian-owned food and grocery retail group, FoodWorks.
FoodWorks is planning to purchase 45 Coles stores, eight with adjoining liquor outlets, subject to approval by FoodWorks shareholders and the ACCC.
The Australian Competition and Consumer Commission has officially announced that it will not oppose the merger of the Vodafone Australia and Hutchison 3G Australia mobile businesses.
The planned merger between Vodafone and Hutchison is under threat, with the ACCC delaying its final decision on the deal after seeking further information from each party.
The head of the competition regulator has questioned whether the supplier of packaged goods for most independent grocers may be helping to push up grocery prices.