Specialty stores winning customers over

Published on Tue, 07/02/2012, 02:00:31

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By Claire Reilly

Large mall-based retail chains such as Target and Kmart may face a difficult future as more consumers turn towards dedicated specialty stores for their shopping, according to a new report from Macquarie Equities Research.

A report on Wesfarmers’ financial performance – authored by Macquarie analysts Greg Dring, Rob Blythe and Charlotte Woods – found that “there are obviously issues within the discount department store (DDS) businesses which are not unique to Wesfarmers” and that “large format mall-based retail is underperforming.

“Customers seem to be choosing depth (and service) in the merchandise offer over widest range, which favours specialities,” the report read. “We think there is emerging consumer preference for the deeper merchandise offers of specialties and have become distrustful of large format retail.
“Kmart and Target are struggling to co-exist in the same group. The unexpected departure of Target managing director [Launa] Inman just adds to this view.

“There is too much space committed to this (DDS) format and Wesfarmers is likely to have to reduce its aggregate footprint overtime.”

Both Target and Kmart performed poorly over the last quarter, reporting a 3.1 per cent and 2.2 per cent decline in sales respectively.

According to the Macquarie report, Target management “blamed tough trading conditions across the market” while Kmart management suggested that although price deflation stood at roughly 10 per cent over the period, “they saw 3 million more customers that drove 25 million more items sold and an increase in items per basket of 4.5 per cent.”

Regardless of the cause of the decline in sales figures, Macquarie posited that department stores and discount department stores have been “underperforming when comparing growth rates of REIT’s shopping centre portfolio growth rates” – referring to Real Estate Investment Trust groups that combine retail with property investment.

“There is significant overlap between Target and Kmart and perhaps Wesfarmers have too much space allocated to discount department stores.”

This article first appeared on Current.com.au


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Gee!!! It's really not rocket science. Poorly trained & totally disinterested staff, poor stock holdings shocking store layouts, totally disarray in vital display areas, kill any business.Both KMart & Target reflect this supposition. Consumers now have a choice and are voting with their wallets. Both current formats will not exist in 10 years time.
Posted by Fred. 08/02/2012 10:16:38 AM
The earth is round so is retailing. People are starting to want the good old ways of shopping, but not yet. The shop window has to come back with good window dressing to entice people, to say oh! I wonder if they may have what I want. Then when they walk in & peruse the store a staff member whom has been watching & not (pounces) on them walks up & say's may I HELP YOU If not walks away End off story NO But wait customer says to him self at least I was reconised. Large department store you cannot find anyone if you can 90% of the time they do not no where stock is & do not care their there for wages only Some staff care but rare
Posted by Graham Heath. 08/02/2012 02:50:05 PM
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